Manitoba Theatre Centre: Front of House Manager, Application Deadline September 24

Front of House Manager

Reporting to the Director of Patron Services, the Front of House Manager represents the face of Royal MTC and is often the first and most important contact for all patrons when visiting the theatre. This position is responsible for the day-to-day management of the front of house operations for the theatre, and this role encompasses all aspects of the audience experience before, during and after a show.

The Front of House Manager builds and maintains relationships with patrons and donors, while ensuring a safe, relaxed, and enjoyable experience while at the theatre. This position works in conjunction and coordinates with Box Office, Stage Management, and Volunteer Ushers. The part time Front of House Manager for the Warehouse Theatre reports to this position.

Responsibilities

Staffing

Hire, train, schedule and supervise bar employees for both the Mainstage and Warehouse Theatres; Ensure employees are adhering to quality and customer service standards and abiding by Manitoba Liquor Laws.

Volunteer Coordination

Supervise, train and maintain good relations with the volunteer group of ushers and volunteer servers.

Coordinate the season's activities with the Patron Services Coordinator and Head ushers.

Perform head usher duties as needed for Wednesday matinee, school matinees, and extra preview performances.

Inventory Management

Purchase and manage inventory levels for licensed bar, soft drink bar, coffee stand and confection stand; Ensure adequate supplies are available to stock administrative board rooms.

Responsible for depositing all bar and concession revenues for Mainstage and Warehouse on a regular basis.

Check and balance bar and concession floats and Front of House (FOH) petty cash.

Manage house programme inventory.

Organize and store FOH recyclables

Patron / Donor Service & Safety

Resolves conflicts with any patron issues.

Build and maintain strong relationships with patrons and donors; ensure their safety and comfort.

Coordinate performance start and intermission times with Stage Management and Box Office in a smooth and efficient manner.

Provide FOH services for facility rentals.

Coordinate FOH functions (including receptions, Sponsor Nights, Late Bars, Director's Circle functions, Board Orientations, etc) with other departments including contract, and coordinate with caterers for Opening Night Receptions.

Ensure FOH is kept clean, safe and stocked with supplies (includes washrooms) during performances; On matinee days, tidy theatre and FOH in-between performances (including washrooms). Issue listening devices as necessary, clean devices after each performance.

Maintain quality FOH emergency escape procedures.

Operate the lost and found.

Other

Abide by and ensure FOH is compliant with Health Department, Manitoba Liquor Licensing Commission, and Employment Regulations.

Close and secure theatre on performance nights.

Coordinate with renters to ensure their requirements are fulfilled.

Check and balance and deposit donations from performances to Scholarship Fund & miscellaneous revenue.

Qualifications

Minimum two years of progressing experience within a front of house environment.

Demonstrated experience supervising food and beverage.

Knowledge of health and safety regulations, and liquor laws required.

Experience working with volunteers.

Knowledge of performing arts environment essential.

Outstanding customer service and communication skills; Ability to quickly build rapport with patrons and stakeholders.

Strong problem-solving skills, calm under pressure and can provide leadership in emergency situations

Detail oriented, able to handle several tasks simultaneously under tight deadlines

Proficiency in the Microsoft Office suite.

Strong written and verbal communication skills.

Frequently stand/walk and go up and down stairs during prolong shifts.

Able to lift objects weighing up to 30 pounds periodically.

Ability to accommodate a demanding and flexible schedule, including evenings, weekends, and holidays (corresponding to the theatrical schedule).

In addition to this position being a great opportunity for anyone with a passion for theatre and the performing arts, Royal MTC offers a collaborative working environment, a salary of $40,000 - $45,000 depending on qualifications and experience, and a comprehensive benefits package.

Interested candidates are asked to submit a cover letter and resume via https://www.northstarats.com/Acuity-HR-Solutions/Front-of-House-Manager/62424 by Friday September 24, 2021.

As demonstrated by our Equity, Diversity, Inclusion and Anti-Racism Commitment to Action, Royal MTC is on a deliberate and strategic path to creating an inclusive environment for all employees and becoming an anti-racist organization. We desire to attract a workforce that reflects and shares these values. Recognizing the history of underrepresentation of Indigenous, Black, and people of colour (IBPOC) employees in our company, we will prioritize qualified individuals who self-identify as IBPOC.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with all applicants requesting accommodation at any stage of our process. If you require additional accommodations, please email hr@royalmtc.ca.

We thank all candidates for their interest; however only candidates selected for further consideration will be contacted.