Customer Service Representative
The Royal Winnipeg Ballet is seeking a part-time Customer Service Representative to join our team. Do you thrive in customer service and have a passion for the arts? Outgoing, positive, and effective communicators are encouraged to apply. Ideal candidates are effective problem solvers, approachable, and have experience working in a Box Office setting. With your strong interpersonal skills and keen attention to detail, you will thrive in this role.
The Royal Winnipeg Ballet is committed to an inclusive and diverse environment that values, respects and supports all individuals. We aim to have a workforce representative of the diversity within our community, and welcome and encourage applicants from various backgrounds including women, Indigenous people, racialized people, disabled people, people of all sexual and gender identities and others who may contribute to further diversification endeavors.
THE POSITION
As a Customer Service Representative, you deliver exceptional customer service and ensure a positive experience for patrons, donors, students, and families. Assisting multiple departments with administrative tasks, you are responsible for processing tickets in an effective and timely manner, while maintaining a positive customer service experience.
HIGHLIGHTED DUTIES OF THE ROLE
• Provide exceptional customer service.
• Greet all visitors to the building and ensure sign-in procedures are completed.
• Provide support and assist with daily Box Office operations.
• Process inbound and outbound tickets sales via phone and in-person.
• Process subscription orders, payments, allocate seating, and correspond with subscribers on seat preferences.
• Sell merchandise and assist with seasonal inventory counts.
• Respond to inquiries via the Customer Service email inbox; follow up on outstanding issues and provide solutions for customers.
• Communicate promotions to customers and upsell future shows.
• Perform various clerical tasks and assist with promotional mailings.
• Support all Front of House activities as requested.
WORKING CONDITIONS
Customer Service Representatives utilize standard office equipment including computers, phones equipped with headsets, and a computerized ticketing system on a regular basis. Physical requirements include sitting and standing for periods of time at events and shows, lifting, moving, and/or carrying posters, boxes, and collateral weighing up to 25 pounds. The Box Office is a fast-paced environment that requires daily communication with customers via phone, email, and in person. Day, evening, and weekend shift availability is required.
WHAT YOU BRING
• High school diploma.
• Minimum two (2) years’ related Box Office or Customer Service experience in a fast-paced environment.
• Cash handling experience.
• Strong computer proficiency and troubleshooting abilities.
• Familiarity with ticketing systems an asset.
• Strong interpersonal and customer service skills.
• Adept to working under pressure.
• Ability to work independently and as part of a team.
• Excellent problem-solving abilities with effective time management skills.
APPLICATION INSTRUCTIONS
If you are qualified for this position, visit https://www.rwb.org/who-we-are... for application instructions. Candidates must submit a cover letter that showcases your personality and fit for the role, and resume. We thank all applicants for their interest; however only those selected for an interview will be contacted.
The Royal Winnipeg Ballet is committed to providing accessible employment while ensuring our recruitment process is barrier free. Accommodations are available upon request for candidates participating in all aspects of the assessment and selection process. Requests for accommodation can be sent to [email protected].
Closing Date: Open Until Filled.
As part of the Royal Winnipeg Ballet hiring process, successful candidates will be required to provide proof of full COVID-19 vaccination and submit a satisfactory Criminal Background Check and Child Abuse Registry Check.