Patron Service Representative (Part-time)

Job Description:

1. Facilitates the sale of WSO tickets, both subscription and casual.

2. Responds to all customer inquiries about any matter concerning WSO subscription and casual tickets such as prices and discounts, seating availability, subscriber privileges, and status of an individual’s order.

3. Handles window sales for performances, specifically, opening the Box Office one hour prior to concert time, selling tickets as long as past curtain time as demand, processing subscriber exchanges prior to and during intermission, and balancing the evening’s receipts against the computer reconciliation report.

4. Handles window sales for Ticket Master (TM) for all performances sold by Ticket Master during regular business hours. This includes selling tickets on the computer system, knowledge of events and venues sold by TM, and balancing to the daily deposits.

5. Processes all WSO ticket orders coming in by mail, telephone and over the counter. This will include full documentation of each transaction and entering the relevant data into the Artsoft computer system.

6. Prepares accounting reports and maintains the various WSO database.

7. Handles and documents all irregular transactions of WSO tickets such as subscriber exchanges, coupons sales, etc.

8. Other duties as may be assigned by the Box Office Manager.

Qualifications:

1. Exceptional customer service and interpersonal skills, great problem-solving creativity, and genuine love and enthusiasm for symphonic music.

2. Excellent written, oral, and organizational skills.

3. Must have familiarity with Microsoft Office programs. Experience with database management, preferably Tessitura, considered an asset.

Position Information:

This part-time position requires work on occasional evenings and weekends.

TO APPLY

Please submit your resume to Marcie MacDonald, Senior Manager, Human Resources at

[email protected] no later than Tuesday, November 12, 2024. The WSO welcomes all qualified

applicants and highly values inclusion, diversity, and equity. Disability accommodation available upon request.