Patron Service Representative (Deadline to Apply)

Type: Part-time (0-20 hours a week)

Department: Public Engagement

Reports to: Box Office Manager

Starting Date: Immediately

Salary: $16.50 an hour

The Winnipeg Symphony Orchestra (WSO) is a dynamic musical force serving Manitobans with excellent musical opportunities and experiences. Celebrating its 76th anniversary, the WSO produces roughly 60 events and concerts per year, actively engaged in new program development, education and outreach, major concert series, and several festivals with the objective of delivering artistically excellent symphonic music at the highest level. The WSO operates with a staff of approximately 60 musicians, 24 full-time and part-time administrative and production personnel and is a non-profit organization with a Board of Directors.

Job Description:

1. Facilitates the sale of WSO tickets, both subscription and casual.

2. Responds to all customer inquiries about any matter concerning WSO subscription and casual tickets such as prices and discounts, seating availability, subscriber privileges, and status of an individual’s order.

3. Handles window sales for performances, specifically, opening the Box Office one hour prior to concert time, selling tickets as long as past curtain time as demand, processing subscriber exchanges prior to and during intermission, and balancing the evening’s receipts against the computer reconciliation report.

4. Handles window and phone sales for Centennial Concert Hall touring productions. This includes selling tickets on the Audience View database, knowledge of events at the venue, and troubleshooting online order issues as required.

5. Processes all WSO ticket orders coming in by mail, telephone and over the counter in the Tessitura database and assists patrons with online order issues as required.

6. Prepares accounting reports and maintains the various WSO database.

7. Handles and documents all irregular transactions of WSO tickets such as subscriber exchanges, coupons sales, etc.

8. Other duties as may be assigned by the Box Office Manager.

Qualifications:

- Exceptional customer service and interpersonal skills, great problem-solving creativity, and genuine love and enthusiasm for symphonic music.

- Excellent written, oral, and organizational skills.

- Must have familiarity with Microsoft Office programs. Experience with database management, preferably Tessitura, is considered an asset.

Position Information:

This position requires work on occasional evenings and weekends.

TO APPLY

Please submit your resume to Marcie MacDonald, Senior Manager, Human Resources at [email protected] no later than Wednesday, August 20, 2025. The WSO welcomes all qualified

applicants and highly values inclusion, diversity, and equity. Disability accommodation is available upon

request.